• IT Manager, (ITSM, Analytics, RPA) 16/09/2020 Singapore Full Time

    We are representing our client, a technology conglomerate, to look for an experienced Information Technology Manager (ITSM, Analytics & RPA)to lead the team in delivering IT technical solutions and providing support maintenance to various IT Systems across IT Service Management, Robotic Process Automation and Analytics.


    Job Roles and Responsibilities:

    • Close Collaboration with Functions Stakeholders in alignment and enhancement of end-to-end Business Processes (e.g. HR SuccessFactors with IT Service Management integration and other IT systems such as AD, Apache, SAP, Email subsystems)
    • Gather and analyze as-is and to-be RPA processes, translating requirements into process improvement and process re-engineering, overseeing development and testing and working with Information Services and other appropriate stakeholders to successfully implement and demonstrably improve the process
    • Responsible for ongoing support of the RPA Solutions and quality of service and performance of RPA
    • Develop effective business intelligence strategies and analytics solutions.
    • Implement analytics projects to extract, manage, and analyze customer data from multiple data sources
    • Apply statistics and data modeling to gain actionable business insights and boost customer productivity and revenue.
    • Communicate and track key performance metrics across departments.
    • Generate reports of findings and present these to senior management.
    • Keep abreast of industry best practices and policies.
    • Lead new technology initiatives for the functions


    • Bachelor’s degree in Computer Science, or a related field.
    • Minimum 8 years Project Management experience  and 10 years of technical experience in Analytics Solution (SSIS, Python, R, Tableau)
    • 3 Years Experience in Robotics Process Automation Solution (e.g. UiPath, Automation Anywhere) & ITSM Tool (e.g. ServiceNow)
    • Working Experience with Azure Cloud
    • ITIL v4 Foundation and Certification
    • Possess Knowledge of Business Process of other Functions E.g. HR, Procurement, Finance
    • Experienced working with/integration with IT Systems E.g. SAP, AD, HR SuccessFactors
    • Agile Methodology and DevSecOps implementation experience


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